Q: How do you ship the wine?
A: We exclusively use UPS.
Q: Do I need to be present to receive my order from UPS?
A: Yes, you must also present your ID to prove that you are over 21 years of age.
Q: When does my order get shipped?
A: We currently ship out on Monday through Friday of every week. Typically, we ship 2 day ground. Depending on your location from Gatlinburg, TN you may receive your shipment even quicker than 2 days.
Q: Can I ship to my business address?
A: Yes, please make sure your employer is OK with you receiving wine at your business.
Q: Will I be notified that my order has been shipped?
A: Yes, you will receive an email that your order has been shipped. This email will also include a tracking number so you plan accordingly.
Q: What should I do if I have more questions about my order or shipment?
A: Please contact us at firstname.lastname@example.org or call (865) 412 - 1030
Q: What is the alcohol content of your wines?
A: Our wine are classified as "Table Wines". By law, that means all of our wines must have a maximum alcohol by volume content of 14%. Because we craft our wine in multiple batches throughout the year, the alcohol content varies with each batch but always remains below the legal limit.
Q: If I am a member of your Wine Club, do I receive an in-store discount on Wines?
A: Yes, you recieve the discount associated with your Club Level. If we happen to be offering an in-store promotion, you have the option of receiving the greatest discount offered but cannot stack the promotions. Sorry no double discounts.
Q: How do I cancel my Wine Club Membership?
A: It is as easy to cancel as to sign-up. Just send an email to email@example.com stating you would like to cancel.